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Reviews

Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.

Small Business

People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.

18 Waits
Daniel Torjam, CEO/Founder
Daniel Torjam

Client Success Stories

Online Store

Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.

Wavy Merch
Nick Wavy, CEO/Founder
Nick Wavy

Nonprofit

They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.

MsFit Activewear
Lisa Bernstein, Owner
Lisa Bernstein

Small Business

Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.

18 Waits
Stefania Bussey, Production & Design Assistant
Stefania Bussey

Etsy Store

Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.

Bellaire Wholesale
Salima Meghani, Owner
Salima Meghani

Small Business

Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.

Anokha Leewu
Pou Ma, Owner
Pou Ma

Online Store

I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.

Polar Feet
Lisa Falconer, Owner
Lisa Falconer

Etsy Store

When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.

Empauer
Eva Siu, Owner
Eva Siu

Etsy Store

Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.

Mabel Designs
Andrea Jacob, Owner
Andrea Jacob

Small Business

Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.

Aunt Betty's Vintage
Suvarna Mollerup, Owner
Suvarna Mollerup

Ebay Store

Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.

Storage Warrior: Ebay 2019 Micro-Multinational of the Year
Jessica Oman, Co-owner
Jessica Oman

Why clients love Chit Chats

4.5 Stars

4.6 stars average across all branches

Profile Picture: Khatira Sarwar

Khatira Sarwar

August, 2023
5 Stars

I had an issue with one of my packages, I contacted Chit Chats Burlington location and they were so helpful and assisted me right away.

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Emma Rockett

August, 2023
5 Stars

I have been using Chit Chats for several years now. Their low shipping rates have helped me to stay competitive. Michelle and Laura at the Scarborough location are friendly, professional and helpful. I look forward to saying "hi" when I drop off my packages. My only feedback for improvement - longer operating hours!

Profile Picture: Vikram Ji

Vikram Ji

August, 2023
5 Stars

Great environment, Fast Shipping and People friendly. Highly Recommended.

Profile Picture: Thea Hernandez

Thea Hernandez

August, 2023
5 Stars

The staff are very professional and they helped me throughout the process of making my account and shipping my package to the US. Great customer service and environment. Cheaper prices and fast shipping. Highly recommend! 👍🏻

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All things Good

August, 2023
5 Stars

An absolute must for re-sellers and mail order businesses. Chit Chats pricing, app and service are top tier. No hesitation on 5 stars.

Profile Picture: William Leung

William Leung

August, 2023
5 Stars

Shipped over a hundred packages and the staff are super friendly. Had issues with ~5 packages where the tracking never updated the terminal status but a quick phone call fixed it. Cheapest carrier in Canada!

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VGP Receiving

August, 2023
5 Stars

Always convenient, great location off hwy 401, and friendly team. The only suggestion I have is for that location and Chit Chats support team is to extend the store hours by 30mins due to Dufferin St is the worst congested street during rush hour.

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Becka Kinzie

August, 2023
5 Stars

Great prices, and excellent customer service. Been using this branch since they opened and haven't had any issues with them.

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Matthew I

August, 2023
4 Stars

I have zero complaints about the location, services, etc but the one star off is PLEASE be open later, even if it's just one day for an hour more. It's nearly impossible to drop something off here if you work a 9-5 job.

Profile Picture: Victoria Lee

Victoria Lee

August, 2023
4 Stars

This shipping company is aimed for small business owners, but they also provide shipping for personal use. I don't own a business. I used them to ship a package to my daughter in the US. My package cost $7 less than Canada Post's rate. (Chit Chats charged $17 and Canada Post charged $24). It took 6 business days to go from Oakville, ON to Seattle, WA. The promised time frame was 4-8 business days. This is similar to how long it would take using Canada Post. Service was really friendly and helpful. The only thing I don't like is that you pay by buying credits on your account, then you pay for your shipping using your account credits. I'd rather just pay in one step, so I deducted one star off my rating. But this is not a deal breaker. I would use Chit Chats again. Recommended.

Profile Picture: Lauren Lee

Lauren Lee

August, 2023
5 Stars

Walked in today to mail off some packages, not knowing what to expect. Michelle was so friendly, patient, and knowledgeable, and guided me through the whole process from start to finish! All shipment options come with tracking, and prices were much lower than Canada Post, particularly shipping to US. Would highly recommend and will definitely be using again!

Profile Picture: Ilenna Tai

Ilenna Tai

July, 2023
5 Stars

The location is very convenient, and there is ample parking. Customer service at this branch is the best I have experienced at any courier office, among Chit Chats branches and also those of competitors. Definitely 5 stars!

Profile Picture: Alsa Mok

Alsa Mok

July, 2023
5 Stars

We’re very happy with their service; friendly staffs, fast shipping at affordable shipping options with tracking service. We have no doubt to recommend it to anyone. Recently we have problem with their eco-friendly envelops and their staffs went above and beyond helped us replace all with new good ones. Raymond and Coral are very attentive to make sure the problem solved to our satisfaction. Thank you.

Profile Picture: Marco Leiriao-Vidal

Marco Leiriao-Vidal

July, 2023
5 Stars

I've been using chit chats now for about a year. It really helps my business which I don't think would be viable without them. Especially the employee who works at the Saint Denis is very friendly and has helped me when I had issues a couple times. I tried the new service today and decided to write a review to say how happy I am (: great job

Profile Picture: Hilary Nguyen

Hilary Nguyen

July, 2023
5 Stars

I love love loveee using Chitchat’s shipping services! Super easy and convenient, as well as great prices and shipping times. The employee’s here are so friendly and diligent, they truly make my shipping days brighter <3

Profile Picture: Kingi Carpenter

Kingi Carpenter

July, 2023
5 Stars

Excellent service. I had a problem with a delivery - because I was out when they came by, and they worked hard to get my delivery quickly later in the same day. This company went out of their way to help me out. I highly recommend them.

Profile Picture: Christina Sicoli-Krol

Christina Sicoli-Krol

July, 2023
5 Stars

Chit Chats has really changed the game for operating a small business in Canada! Way better than Canadapost in terms of pricing and customer service, and actually allows us to keep some profits from our sales as shipping is reasonably priced. The North branch is really the best. Yolanda is SO SUPER HELPFUL, and helped me every time I had a question. The location is wonderfully accessible as well. Parking nearby, and close to other frequent stops that I have to make. It is actually convenient to drop packages off here in comparison to other locations in the city.

Profile Picture: Kyle O'Brian

Kyle O'Brian

July, 2023
5 Stars

Chit Chats has been nothing but amazing for my small business! Unreal customer service and affordable reliable shipping, what more could you ask for? Thanks again Lawrence for all your help, I really appreciate everything. Keep up the great work guys! love this location!

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Nathen Mazri

July, 2023
5 Stars

Jair is amazing in service and I drove all the way just because of him. I'm a first time user and the rates are cheaper than any.

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Valerie Fogues

June, 2023
5 Stars

great service! Very helpful staff. The place is always clean and welcoming.

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Hansel Petriv

June, 2023
5 Stars

Friendly staff and always willing to help.

Profile Picture: Daina Brown

Daina Brown

June, 2023
5 Stars

Absolutlety outstanding service and I highly reccomend Chit Chats for all of your small business shipping needs. The staff at the Oshawa location are wonderful and Nicole has gone out of her way (more than once) to help me. The shipping service is fast and rates are extremely reasonable. I also love that they offer international shipping at rates far below what other shipping companies charge. When I had a question, I called the Chit Chats help line and had immediate help. For the one claim I had to submit due to USPS loosing my package, the claim was filed seamlessly and paid out fast and I even got a helpful human on the phone when I called the claim company. Overall I am thankful that an unfortunate situation with another shipping company lead me to Chit Chats. Thanks guys! Oh and I just shipped from Oshawa to Los Angeles. The shipment arrived in Oshawa Friday afternoon and was delivered on Tuesday in LA. Amazing!

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Cindy Ruhl

June, 2023
5 Stars

I love that the rates are competitive. The staff there are informative and polite.

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Jing Sun

June, 2023
5 Stars

I have been using Chitchats for over a year now and it has been good. Price is reasonable and Andrew at Oakville location is very helpful and polite.

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Ruby

June, 2023
5 Stars

Liked how they changed their closing time to 7 pm to give their customers more time to get their orders to them. Decent prices for shipping and they provide a tracking number for all US and international orders.

Profile Picture: Edward Hanna

Edward Hanna

June, 2023
5 Stars

Super great prices for USA bound parcels.. Canada also! Better price than ups/DHL/Purolator/canadapost.. Use the website to register and pay for your package. Just have to drop it off just south of Clark dr and Venables.( Must pre pay)

Profile Picture: T.J. Milne

T.J. Milne

June, 2023
5 Stars

THIS WAS THE BEST DECISION! Thank you ChitChats for your amazing service, EXCELLENT shipping prices, and help to get my new business off the ground. Thanks to your affordable prices I have been able to feel less stressed shipping my items. I had to call customer service a few times with questions and each time I enjoyed talking with the kind customer service rep on the other side, doing everything to understand and help. It was exciting to do my first drop off without worry. THANK YOU!!! I can't express my gratitude enough in this review!

Profile Picture: Nidhi Patel

Nidhi Patel

June, 2023
5 Stars

Love chit chats. Best service. I wish oshawa location would open after 5 pm or on weekends, so working people do not have issue to drop off. Please please. :)

Profile Picture: Greek2Me

Greek2Me

May, 2023
5 Stars

Amazing service! Why can't more companies be like this. I called them and was unable to get through. They called me back(!) within minutes to hear how they could help! Questions were asked and answered and all problems resolved in short order. Very satisfying.

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CAM

May, 2023
5 Stars

Thank you to the gentleman working there, always helpful with my shipments. Thank you to Chit Chats team for everything. 6 stars on my side

Profile Picture: Brenda Fullerton

Brenda Fullerton

May, 2023
5 Stars

I’d give ten out of five stars if I could!!! I had a problem figuring out how to make a shipment. It was definitely a “me” problem because I’m not good with computers. Phillip from the Nepean branch helped me with my many “me” issues. (The site is actually pretty easy to use, I was trying to figure out something new to me). He stayed on the phone and helped me figure everything out! He was so knowledgeable and kind and didn’t make me feel rushed, even though I admit I took up a lot of his time! Such amazing customer service! And chit chats has the best shipping rates!!! Every small shop owner should be using this as their shipping method!!! Thanks so much Phillip! (From Brenda at ForgetBknot).

Profile Picture: Amanda Winch (Amanda W)

Amanda Winch (Amanda W)

May, 2023
5 Stars

This is the only shipping company I will use for anything going outside of Canada. They are also slightly cheaper for tracked in Canada as well

Profile Picture: Ryan Thompson

Ryan Thompson

May, 2023
5 Stars

Chit chats is a game changer. Shipping costs are extremely low and the entire process is flawless. Support is absolutely amazing both online and in person. Manjot at chit chats is exceptional and super friendly!! 100% reccomend for everyone to use chit chats for their shipping needs.

Profile Picture: Marlon Alexis Saravia

Marlon Alexis Saravia

May, 2023
5 Stars

Definitely the cheapest shipping alternative to the US and Canada if you need a tracking number. If you do not need a tracking number Canada Post is still the cheaper option only withing Canada. International shipping Chitchats is still the cheapest option even with a tracking number.

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Wayne E

May, 2023
5 Stars

I have been using chitchat for years now. I started out with the one by Queensborough (Richmond location) and moved to the surrey one until the finally open this one in coquitlam. Great team and always helpful with my packages

Profile Picture: Keigan Y

Keigan Y

May, 2023
5 Stars

This Chit Chats location is great and convenient for people living in Oakville / South Mississauga. Andrew’s customer service is second to none and always takes the time to help me with my shipping needs. Always greeted with a smile. Awesome place all the way around!

Profile Picture: Dennis Bhagwandeen

Dennis Bhagwandeen

May, 2023
5 Stars

Very useful resource for shipping to USA. 👍

Profile Picture: My Chau Tu

My Chau Tu

May, 2023
5 Stars

The most stressful thing for a small business in Canada is shipping cost. I feel so lucky to have ChitChats and the Brossard branch near where I live. In addition, the staffs here are helpful and friendly 😀.

Profile Picture: Adrian Drysdale

Adrian Drysdale

May, 2023
5 Stars

The only way to ship to the USA these days

Profile Picture: Vlad Onyx

Vlad Onyx

May, 2023
5 Stars

Thanks to Jair that waited for me when i came late to the shop and helped me to send my parcel very quick and efficiently.I was on the way to place,but timing was very tight so i called the store and asked if i can come slightly later and the guy agreed to wait for me,which i was really greatful about,it was an urgent shipping..Thank you again and ill be back soon:)

Profile Picture: Toronto Bridal Jewels by Julia Key

Toronto Bridal Jewels by Julia Key

April, 2023
5 Stars

I’m so happy to have this service opened close to my house! Thank you

Profile Picture: Carlo R.

Carlo R.

April, 2023
5 Stars

Very satisfied with my experience, super helpful & friendly staff. Amazing customer service.

Profile Picture: Tashii D

Tashii D

April, 2023
5 Stars

I have been to all of the locations in Montreal and the one in Laval before they opened this one. So glad to finally have a location close by. The lady that works there is super friendly and helpful. Never had an issue and the experience is always pleasant. Definitely recommended

Profile Picture: Beverley Theresa

Beverley Theresa

April, 2023
5 Stars

My first drop off was not quite a success as I didn't do my due diligence on what I couldn't include in the packages (no snacks, oops!). But the woman working was SO helpful and even offered to assist me by going through my 18 packages and removing the candy from them. In my opinion this was definitely above and beyond what's required so I really valued her help. She was really friendly and provided awesome customer service. I would recommend using this location for drop offs as it's nice to know the staff is willing to help in any way they can.

Profile Picture: Yogesh G. Moradia

Yogesh G. Moradia

April, 2023
5 Stars

For the shipments which paid online, Just drop and go. I really like it. Website is the best to prepare shipments and process invoices. I hope this location lasts longer

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P Van

April, 2023
5 Stars

This is the best service ever! Shipping locally or the the USA higher recommend!

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Maxim B

April, 2023
5 Stars

Profile Picture: Hüseyin Ali Çelik

Hüseyin Ali Çelik

April, 2023
5 Stars

Excellent customer service. Helpful staff at this branch. Jessica is the best! Thank you 🙏

Profile Picture: Charles Ayotte

Charles Ayotte

April, 2023
5 Stars

Profile Picture: Lauren Piggot

Lauren Piggot

April, 2023
5 Stars

5/5 experience. It was my first time at Chitchats Hamilton location and the process was extremely easy and fast. Devona walked me through the entire experience and also helped me with my first package. She was super informative and shared all about their different shipping options for domestic and international shipments. Amazing sales team! Certainly would use them every time for shipping! Thanks Team

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Kevin Paul

April, 2023
5 Stars

Great customer service. Always friendly and never any line up to drop off.

Profile Picture: Adam Oliveria

Adam Oliveria

March, 2023
5 Stars

Amazing savings especially if you have a small business

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R S

March, 2023
5 Stars

Been dealing with Chit chats for 7 years and had always had the best service! I work with the Mississauga branch 3 to 4 times a week and you should have more team members As DEVONA to ensure the best customer service as she delivers every time amazingly! Thanks DEVONA for your exemplary work . You make Chit Chats Shine!

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Jolene Fieber

March, 2023
5 Stars

Staff are always helpful and shipping is faster and cheaper then Canada post. Highly recommend

Profile Picture: TwistedFatePLays YT

TwistedFatePLays YT

March, 2023
5 Stars

I own a clothing brand called unpractical, and I have been using Chitchats as my primary shipping courier. Let me just say, the man that runs this branch has been phenomenal! Esan is such a great lad! He’s also an amazing employee, I see him working smart and he also helps me bring some orders in. Overall, this branch has been a pleasant place to do business!

Profile Picture: Kathleen Castillo

Kathleen Castillo

March, 2023
5 Stars

Chitchat is a blessing to our business! After years of being an online Etsy seller, chitchat made it happened for us! So glad they have expanded their business here in Laval. Employees are friendly, knowledgeable & helpful! The place is spacious, clean and has free parking!

Profile Picture: Helen West

Helen West

March, 2023
5 Stars

Chit Chats has changed the game. By bringing down delivery costs, without compromising on service, we've been able to grow our business especially south of the border. Thank you ChitChats

Profile Picture: Harshbir Brar

Harshbir Brar

March, 2023
5 Stars

Have mailed over 1000+ packages through them and rates are unrivalled for the convenience.

Profile Picture: Wayne Cheung

Wayne Cheung

March, 2023
5 Stars

The staffs are super friendly and helpful. Thank you for being my best business partner.

Profile Picture: TheRealM

TheRealM

March, 2023
5 Stars

Only place for us to ship our USA items! People that are super friendly and nice at this location, they sometimes will keep the doors open if you're like 5 minutes late. My dogs love these guys😆

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WJ Hong

March, 2023
5 Stars

We do a lot of business with Chitchats. Great people. Great company.

Profile Picture: Phoenix Pang

Phoenix Pang

March, 2023
5 Stars

I originally wrote that this branch has been closed on numerous occasions when we went there while they were supposed to be open. It turns out that they have been open, but are now locking the bay doors only. We never checked the main door because there was no sign showing they were in fact open…which a nice gentleman called me to say they were rectifying today. I love how proactive this company is and will continue to worship the ground thru so business on. 😉

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Cole S

February, 2023
5 Stars

Best shopping service in the city hands down. Staff are always great and have a smile on their faces!

Profile Picture: Nathaniel Yoo

Nathaniel Yoo

February, 2023
5 Stars

Chit Chats is great, so easy and much cheaper to ship, both abroad and domestically. This location is great and the staff are very nice. I also just had a great experience with the customer service. Will definitely keep using Chit Chats, you should too!

Profile Picture: Nick V

Nick V

February, 2023
5 Stars

Staff is always helpful. They often help me unload and help me with the doors.

Profile Picture: Arsh Shaik

Arsh Shaik

February, 2023
5 Stars

I have been dealing with chitchats for pass 3 yrs and I have to say, they have the best rate for US and Canada. Yes better than Canada post - faster delivery in US compare to within Canada or UK. Employees in Oshawa location are lovely to deal with especially the lady. She is really sweet and answers all the questions patiently. Return: once package was not picked up by customer on time from the mail box so it came back to the location properly/without damage after the required hold date.

Profile Picture: Azad Salim

Azad Salim

January, 2023
5 Stars

Number 1 choice for your shipping needs. Staff is so friendly and helpful, very genuine.

Profile Picture: Ashek Ishtiak Haq

Ashek Ishtiak Haq

January, 2023
5 Stars

Great price for shipping

Profile Picture: Jeet Amalsadia

Jeet Amalsadia

January, 2023
5 Stars

One of the best chit chat locations . Very convenient, clean and the staff working there are amazing . Very friendly and give the best service . 10/10 . I would recommend everyone to visit this location. Thank you !

Profile Picture: Jennifer Gauthier

Jennifer Gauthier

January, 2023
5 Stars

Profile Picture: Phil

Phil

December, 2022
5 Stars

Profile Picture: Dan AddicteD

Dan AddicteD

November, 2022
5 Stars

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